Terms of Service

Clear terms and conditions governing your use of the Camyvera platform and services.

Last updated: November 26, 2025

Welcome to Camyvera

These Terms of Service ("Terms") govern your access to and use of the Camyvera platform, operated by Camyvera LLC ("we", "our", or "us"). By accessing or using our platform, you agree to be bound by these Terms.

By using Camyvera, you acknowledge that you have read, understood, and agree to be bound by these terms and our Privacy Policy.

Subscription Plans & Auto-Renewal

Available Auto-Renewable Subscription

Plan Name: Pro Plan – Monthly
Duration: 1 month (auto-renewing)
Price: $49.99 USD per month (taxes may apply)
Included Benefits: Priority expert routing, extended consultation minutes, and enhanced scheduling tools.

Renewal & Billing

• Payment is charged to your Apple ID at confirmation of purchase.
• The subscription renews automatically each month unless cancelled at least 24 hours before the renewal date.
• Your account is charged for renewal within 24 hours prior to the end of the current period.
• Pricing and plan details are available within the app and are subject to change with prior notice.

Managing or Cancelling

• Manage or cancel your subscription in Settings → [Your Name] → Subscriptions on your device.
• Cancelling takes effect at the end of the current billing period; you retain access until then.
• You can request assistance at [email protected] for any billing or cancellation issues.
• Refund requests are handled in accordance with Apple’s App Store policies.

Eligibility and Account Requirements

Who Can Use Camyvera

Age Requirement

Must be at least 18 years old or have parental consent

Legal Capacity

Capable of entering into binding legal agreements

Geographic Restrictions

Available in supported jurisdictions only

Professional Standards

For experts: verified credentials and expertise

Account Responsibilities

•Provide accurate and complete information
•Maintain confidentiality of login credentials
•Notify us immediately of unauthorized access
•Use the platform only for lawful purposes
•Comply with all applicable laws and regulations

You are responsible for all activities under your account, regardless of who performs them.

Payment Terms and Pricing

Quester Payments

Per-minute billing for expert consultations

• Rates set by individual experts
• Billed in real-time during calls
• Automatic payment processing
• Instant billing notifications

Expert Earnings

Revenue sharing and payout structure

• Competitive revenue sharing
• Request payouts anytime ($25 min), processed after admin approval via Stripe
• Detailed earnings tracking
• Performance bonuses available

Payment Security

Secure payment processing

• Stripe secure payment processing
• PCI DSS compliance
• Fraud detection and prevention
• Encrypted financial data

Important Payment Terms

•All payments are processed in USD unless otherwise specified
•Refunds are subject to our refund policy and individual circumstances
•Failed payments may result in account restrictions

•Platform fees may apply to certain transactions
•Tax reporting is the user's responsibility
•Pricing is subject to change with 30 days notice

Refund & Dispute Policy

Refund Requests: Contact [email protected] within 24 hours of a transaction. Refunds are reviewed on a case-by-case basis.

Dispute Investigation: All disputed transactions are thoroughly investigated. We review transaction logs, IP addresses, device information, usage history, and payment metadata before making a determination.

Fraudulent Disputes: Filing a false chargeback or fraudulent dispute is a violation of these Terms. Users who file chargebacks for legitimate transactions may have their accounts permanently suspended and may be reported to fraud prevention services.

Evidence Retention: We retain transaction records, login history, and usage data for dispute resolution purposes. This data may be shared with payment processors and financial institutions to contest fraudulent chargebacks.

No Refunds After Service Use: Once services have been used (calls completed, credits consumed), refunds are not available except in cases of technical failure on our platform.

Promotional Credits and Referral Program

Signup Bonus Credit

$10 Welcome Credit: New users (both Questers and Experts) receive a $10 promotional credit upon creating their account.

•90-Day Expiration: Credits must be used within 90 days from the date of account creation. Unused credits will expire and be automatically removed from your account after this period.
•Usage: Credits can be applied toward call fees, consultations, or any platform services during the validity period.
•Non-Transferable: Promotional credits cannot be transferred to another account, exchanged for cash, or refunded.
•One-Time Offer: This promotional credit is available only once per user. Creating multiple accounts to receive additional credits is prohibited and may result in account termination.

Referral Program

Earn by Referring: Share Camyvera with others and earn commission when they join as Experts and generate revenue.

How It Works

1.Generate your unique referral code in your dashboard
2.Share your referral link or code with potential Experts
3.When they sign up using your code and start earning, you receive commission
4.Commission is automatically calculated and added to your account

Commission Structure

•Rate: 5% of the referred Expert's earnings
•Duration: 90 days from the date the referred Expert completes their first paid call
•Expert Share: Referred Experts still receive their full 80% share; the 5% commission comes from the platform's portion
•Payout: Referral earnings are paid out via Stripe Connect alongside expert payouts, subject to minimum payout thresholds

Important Terms

•Self-referrals are prohibited. Creating multiple accounts to refer yourself will result in immediate account termination and forfeiture of all earnings.
•Camyvera reserves the right to review and verify all referrals for compliance with these Terms.
•Fraudulent referrals, spam, or misleading marketing practices will result in disqualification from the referral program and potential account suspension.
•Camyvera reserves the right to modify, suspend, or terminate the referral program at any time with 30 days notice to active participants.
•Tax reporting for referral earnings is the responsibility of the referrer. Camyvera will provide necessary tax documentation as required by law.

Platform Usage and Conduct

Acceptable Use

You May:

✓Seek professional advice and guidance
✓Share relevant information for consultations
✓Provide honest feedback and ratings
✓Report inappropriate behavior
✓Use platform features as intended

You May Not:

✗Engage in harassment or abuse
✗Share confidential or proprietary information
✗Attempt to circumvent payment systems
✗Use the platform for illegal activities
✗Impersonate others or provide false information

Prohibited Content & Services

You must not upload, post, display, or publish content on Camyvera that:

•Contains, promotes, advertises or refers to hate speech, violent extremism, or organized criminal activity
•Depicts or contains rape, lack of consent, hypnosis, intoxication, sexual assault, torture, sadomasochistic abuse or hardcore bondage, extreme fisting, or genital mutilation
•Depicts or contains necrophilia, violent sexual fetish content, bestiality, or incest
•Depicts or contains minors in a sexual or suggestive context, or any content that sexualizes or exploits minors
•Depicts or contains revenge pornography, escort services, sex trafficking, or prostitution
•Contains or promotes illegal weapons, drugs, or controlled substances
•Facilitates, encourages or promotes self-harm, suicide, eating disorders, or dangerous challenges
•Contains or promotes fraudulent schemes, pyramid schemes, or deceptive practices
•Infringes on intellectual property rights, including copyright, trademark, or patent violations
•Contains malware, viruses, or any code designed to compromise platform security
•Involves harassment, bullying, defamation, intimidation, or threats toward any individual
•Discloses private or personal information about another person without consent (doxxing)
•Impersonates another person or entity in a misleading or deceptive manner
•Violates any applicable local, state, federal, or international law or regulation

Enforcement: Violations will result in immediate content removal and may lead to account suspension or permanent termination, forfeiture of pending payments, and reporting to law enforcement authorities where applicable.

We reserve the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending or terminating accounts, and cooperating with law enforcement. We may also report suspected illegal activity to relevant authorities.

Expert Standards and Responsibilities

Professional Requirements

•Maintain verified professional credentials
•Provide accurate expertise information
•Deliver high-quality, ethical guidance
•Respect confidentiality and privacy
•Maintain professional communication

Platform Obligations

•Respond promptly to consultation requests
•Maintain updated availability schedules
•Comply with platform policies and guidelines
•Participate in quality assurance programs
•Report any technical issues promptly

Intellectual Property Rights

Camyvera Property

All content, branding, technology, and intellectual property used on the platform belong to Camyvera and its licensors.

•Platform software and source code

•Camyvera branding, logos, and trademarks

•User interface designs and layouts

•Proprietary algorithms and methodologies

User Content Rights

You retain ownership of content you create, but grant us certain usage rights for platform operation.

•Profile information and professional credentials

•Reviews, ratings, and feedback

•Communications during consultations

•Any uploaded materials or documents

Usage Restrictions

Prohibited Actions:

• Copying or reproducing platform content
• Creating derivative works without permission
• Reverse engineering platform technology
• Using Camyvera branding without authorization

Legal Consequences:

• Account termination and legal action
• Damage claims for intellectual property infringement
• Injunctive relief to stop unauthorized use
• Criminal prosecution where applicable

Disclaimers and Limitations

Service Disclaimer

Camyvera is provided "as is" and "as available" without warranties of any kind, either express or implied.

No guarantee of service availability
Expert advice quality varies by individual
Technical issues may occur

No guarantee of specific outcomes
Platform features may change
Third-party service dependencies

Limitation of Liability

Camyvera's liability is limited to the maximum extent permitted by law:

Excluded Damages:

• Indirect or consequential damages
• Lost profits or business opportunities
• Data loss or corruption
• Emotional distress or mental anguish
• Punitive or exemplary damages

Maximum Liability:

Our total liability for any claims shall not exceed the amount you paid to Camyvera in the 12 months preceding the claim, or $100, whichever is greater.

Account Termination and Suspension

Grounds for Termination

Immediate Termination:

• Violation of terms of service
• Fraudulent or illegal activities
• Harassment or abusive behavior
• Security breaches or hacking attempts
• Circumventing platform safeguards

Warning and Suspension:

• Minor policy violations
• Quality issues (experts only)
• Payment-related problems
• Inappropriate but non-harmful conduct

Termination Process

User-Initiated:

• Account deletion through settings
• 30-day grace period for reactivation
• Data retention per privacy policy
• Final payment processing

Platform-Initiated:

• Notice provided when possible
• Opportunity for appeal (non-legal violations)
• Account data handled per policy
• Outstanding payments settled

Important: Termination does not relieve you of obligations incurred prior to termination, including payment obligations and intellectual property restrictions.

Legal and Regulatory Information

Governing Law

These Terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles.

•Disputes resolved in North Carolina courts

•Federal court jurisdiction when applicable

•Class action waiver provisions apply

•Arbitration preferred for certain disputes

Dispute Resolution

Preferred Process:

1. Direct communication with support team
2. Formal mediation if needed
3. Binding arbitration for unresolved issues
4. Court proceedings as last resort

We're committed to resolving disputes fairly and efficiently.

Severability

Invalid provisions don't affect remaining terms

Entire Agreement

These terms constitute the complete agreement

Modifications

Changes require written notice and acceptance

Updates to Terms of Service

When We Update Terms

We may modify these Terms to reflect:

•Changes in our services or features
•Legal or regulatory requirements
•Industry best practices and standards
•User feedback and platform improvements

Notification Process

Email Notice

Sent to all registered users

Platform Alert

In-app notification upon login

30-Day Notice

For material changes

Your Options When Terms Change

Accept Changes:

• Continue using the platform normally
• No action required
• Automatic acceptance after notice period

Decline Changes:

• Terminate your account before effective date
• Contact support for assistance
• Export your data before termination

Contact Information

Questions About These Terms?

Our legal and support teams are here to help clarify any questions about these Terms of Service. We're committed to transparency and clear communication.

Legal Department

[email protected]

General Support